Shipping & Returns

All Standard Shipping orders ship via USPS Priority Mail. Orders going to Alaska, Hawaii, PO Boxes, APO & FPO address will be sent via USPS Priority Mail only.

Any backordered items that ship at a later time will not be charged additional shipping.

If your order is shipped via Standard Shipping, expect your order in 1-7 business days.

Need your order in a hurry? Select UPS 2 Day Air (2 Business Days) or UPS Next Day Air for an additional charge to get your order faster!

Orders received by 2:00pm EST will usually ship on the same day.

After 2:00pm (EST) your order will ship the following business day.

*First-Time Buyers must use the SAME Shipping & Billing Address

Shipping and Handling Chart

 

Total Merchandise

UPS Ground or Priority Mail

 

 

$00.00 to $24.99

$7.95

$25.00 to $49.99

$4.95

$50.00 and over

FREE!

 





 

UPS Next Day Air is $24.95 | UPS 2 Day Air (2 Business Days) is $17.50.

*Please Note: Next Day Air does not include weekends. If an order is placed on Thursday after 2:00pm EST, your order will not be received until the following Monday.

*Please Note: 2 Day Air does not include weekends. If an order is placed on Wednesday after 2:00pm EST, your order will not be received until the following Monday.

Returns

Mardo Cigars Returns are easy - if you are not satisfied with your purchase, you may return the item to our warehouse within 15 days of receipt of your order for an exchange, credit, or refund. Returns take up to 15 business days from receiving a return to process. Before returning the item, please contact Customer Service or call (800) 466-2736 and let us know what item you are returning and why. Next a Return Merchandise Authorization Number (RMA#) will be issued and shipping label sent via email.
Note: It is very important that you use this label and RMA number to receive proper credit for the return! 

We stand by our products and do our very best to provide you with the highest quality cigars and accessories, in top condition, and as quickly as possible. Should you experience any problems, please contact Customer Service. We're here to help you.

How to Return an Item:

Cigars — For cigars by the box or bundle of 10 cigars or more, if you return the unopened box or bundle, you will receive full merchandise credit, less shipping charges. For samplers, 5-packs and non-cigar merchandise, returns must be in new, unopened condition to receive full credit. This includes having cigars in their cellophane wrappers. Please keep the original packaging and any accessories to return with the item and do not return any cut or smoked cigars, as this may affect your refund.

Please Note:

  • If you fail to return merchandise within the given time frame or without an RMA#, we may deny credit or issue a 15% re-stocking fee.
  • All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.

100% Satisfaction Guaranteed!

 

Welcome to Mardo Cigars

Hand-Picked Collection of rare and hard-to-find cigars

Are You Over 21?

The sale of tobacco products are for adults of concenting age only. Smoking constitutes a health risk, nicotine is adictive and can be difficult to quit. Cigars contain the same toxic and carcinogenic compounds found in cigarettes and are not a safe alternative to cigarettes. Use of this site is reserved for visitors who are of legal age according to the legal provisons regarding each state or respective country.
Yes I am over 21
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