Refund policy

Returns Overview

At Mardo Cigars, your satisfaction matters. If you are not satisfied with your purchase, you may return eligible items within 15 days of receipt for an exchange, store credit, or refund.

Returns are processed within 15 business days after we receive your return.

This policy applies to orders shipped within the United States. Orders shipped to Canada are final sale — see Canadian Orders below.

Return Authorization (Required)

Before returning any item, please contact Customer Service:

A Return Merchandise Authorization (RMA#) and prepaid return shipping label will be issued via email.

Returns sent without an RMA# may be denied or subject to a 15% restocking fee.

Return Eligibility

  • Cigars (Boxes or Bundles of 10+)

    • Must be unopened to receive full merchandise credit (excluding shipping).

  • Samplers, 5-Packs & Accessories

    • Must be new, unopened, and unused.

    • Cigars must remain in original cellophane wrappers.

  • Cut or smoked cigars are NOT eligible for return.

Please include original packaging and accessories with your return.

Refunds

  • Refunds are issued to the original payment method.

  • Refunds are processed within 5 business days after receiving the returned merchandise.

  • Original shipping charges are non-refundable.

Canadian Orders

Orders shipped to Canada are final sale. Because these shipments cross an international border and clear Canadian Customs, the return, RMA, and prepaid-label process described above does not apply to Canadian orders.

We do not issue refunds, credits, replacements, or reshipments for Canadian orders that are lost in transit or delayed, held, seized, confiscated, refused, destroyed, or otherwise affected by Canadian Customs or any other governmental authority. Customs duties, taxes, brokerage fees, penalties, and any other charges imposed on the shipment are the responsibility of the customer.

Damaged or incorrect items: email info@mardocigars.com within 7 days of delivery with your order number and photographs of the item and the packaging. We review these cases individually and, at our discretion, may offer a replacement or refund. Contacting us by email is the only way to open a case on a Canadian order.

By completing a Canadian order you confirm that you have read and accepted the Canadian Shipping & Customs Disclaimer.

Important Notes

  • Returns received after 15 days may be denied.

  • Returns without an RMA# may be refused or incur a restocking fee.

  • We reserve the right to deny returns that do not meet policy requirements.

100% Satisfaction Guaranteed

We stand behind our products and strive to deliver premium cigars in top condition.
If you experience any issues, please contact our Customer Service team — we’re here to help.